Questions:
1) How do I login?
2) What do I do if I can't work my shift?
3) What if my status is pending for a performance?
4) What if I'm assigned as an alternate for a performance?
5) What if I can't cover an entire performance?
6) What does the check box "to end" mean?
7) Is there a tool I can use that will help me manage the shows I signed up for?

Answers:
1) How do I login?
One of the easiest ways to access the website is to go to the Front of House site for the Fine Arts Center and click on the Crew Calls link located at either the left column or below the newsletter.

Then enter your username and password that was issued to you upon hiring. If you have trouble remembering your password, contact the office.

2) What do I do if I can't work my shift?
Once you have signed up for a shift, it is your responsibility. Therefore, the best and first thing to do is to call the alternate. If there is none, send out an email to all fellow ushers. As always, make sure to contact the office via email or phone to let us know at least one business day before the event.

If you are ill, it is your responsibility to contact the House Manager (found on the website) or the Audience Services office as soon as possible.

3) What if my status is pending for a performance?
If the office in manually selecting ushers for a performance, your status will come back as pending until you are confirmed for work. You will be either accepted or rejected to work the event and will receive an email from the database in either case. If your status is still pending 48 hours prior to the event please contact Audience Services.

4) What if I'm assigned as an alternate for a performance?
An alternate is a person that is available in case we need another usher. This may be for a variety of reasons that include a shift pickup because a usher can longer cover it, or if we need more ushers than expected.

As an alternate, it is expected that you will be available up to 24 hours prior to an event. Failure to be available within that time frame will result in an unexcused absence. However, after the 24 hour period, you may still receive a phone call or email, but it is completely up to you if you would be interested to work the show. That decision can be made without a concern of a no-show penalty.

5) What if I can't cover an entire performance?
For all evening performances, ushers are required to stay until the end of the performance. We try to estimate the ending time on the website, but sometimes events can run longer or shorter.

For daytime, especially morning events, feel free to tell us how long you are available to work and select partial shift instead of full shift in the drop down box when signing up for the shift. We are often able to be more flexible with daytime events and can really use the help, even if it's not for the entire show.

6) What does the check box "to end" mean?
This simply means that you are required to stay until the end and the audience has left, even if it is after the estimated end time listed on the website.

7) Is there a tool that I can use that will help me manage the shows I signed up for?
On the left hand column, once you have logged in, named "See my Calendar". This is a great tool which displays all of the shifts that you have signed up for, along with the dates that you've actually been assigned to.